TERMS & CONDITIONS

When you order from Wisp Wines :

You must be 18 years or over to purchase from Wisp Wines. If you do not confirm that you are 18 years or over, your order will not be processed. Wisp Wines supports the Responsible Service of Alcohol.

When placing an order with Wisp Wines, you confirm that all your personal details that you have provided are true and correct.

Any order amendments must occur prior to dispatch. Additional fees may apply if an order requires amendment after dispatch additional fees may apply.

Wisp Wines Web Content

Content found on Wisp Wines web pages is subject to change without notice and it is for your general information only.

We may withdraw and/or re-offer (upon your approval) any item listed for sale on the Wisp Wines Website if the item:

becomes unavailable;

is withdrawn by the manufacturer or supplier; or

was incorrectly described or listed.

Wisp Wines gives no warranty or undertaking (express or implied) as to the timeliness, accuracy, completeness, effectiveness or reliability of the Site or its Content for any particular purpose.

Wisp Wines will not be responsible or liable for any loss, damage, injury or other claim or outcome arising from your reliance upon the Site, or the Site’s inability to meet your needs.

Wisp Wines offers a service which allows for customers to place reviews and ratings, in doing so, this is the view and the responsibility of the user and does not necessarily represent the opinion of Wisp Wines.

Wisp Wines includes links to other websites. Linking to another site from this service is done so at your own risk. These links are supplied for your convenience to view our wine partners and their products. Wisp Wines takes no responsibility for the third party site, content or the services that are offered by them and may not expressly be endorsed by Wisp Wines. When viewing a third party site, you should read their terms and conditions and privacy statements.

Wisp Wines is based in South Australia, Australia. You must ensure that your access to the Site is not illegal or prohibited by laws, which may apply to your state or area.

Wisp Wines will not be responsible for any interference or damage or corruption to your computer system which may arise from a connection with your use of the site or any web link.

SHIPPING

Delivery Price

Shipping is charged at a flat rate of $20 per carton (either 1 Bottle or 6pack)

Delivery Details

You must supply a street address as our couriers are not associated with Australia Post and therefore are unable to leave at any Post Office.

Please add delivery instructions and authority to leave if the address is unattended to your order at checkout, as this is the best way for a successful stress-free delivery. For example, if you are not at home leave instruction that the driver may leave your order in a safe and secure area of your property. Wine cannot be left outside the boundary line of premises. It is the driver’s discretion whether they deem delivery instructions are safe to comply with.

Your order will be delivered within 7-10 working days, however, it may exceed this in some country areas. We will always do our utmost to ensure delivery as quickly as possible.

All deliveries that are returned to sender due to incorrect addresses provided by the purchaser will be charged a $40 re-dispatching fee.

Breakages

If you receive a case of wine with a broken bottle (s) please let us know within two working days of the date of delivery. We will follow up with our couriers and either a credit to you or replacement of stock will be provided.